RETURN POLICY

We hope you love your purchases, but if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 14 days of receipt in exchange of igelbeauty.com store credit or gift card.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start your returns process, please email us at returns@igelbeauty.com.  Please allow 2-3 business days for your return to be approved.

Please do not send unauthorized purchases back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Processing may take up to 10 business days. During peak season, please allow extra processing time due to higher than normal volumes.  You'll receive an email confirmation once your return is completed and your refund will be issued in the form of iGel Beauty store credit or gift card.

DAMAGED ITEMS


While we do our best to ensure your products won’t be damaged during transit, we understand that it's possible it may happen along the way.  This is why we have teamed up with Route in order to provide all of our customers extended shipping insurance.

If you purchased extra shipping insurance through Route, please file a claim for your reimbursement here: https://claims.route.com/

What is Route?   Route is a "peace of mind" package protection service for all your orders at an extremely affordable price. This is provided and easily added at checkout for your convenience.  After checkout, you will receive an email notification directly from route regarding your insurance policy.  For just $1 for orders below 100$, you don't have to worry about what to do if your order is lost, stolen, or damaged.  Simply file a claim, and they will refund or reorder your items! You may find out more information at Route.com

If you did not purchase insurance through Route - If you notice any issues with your order upon arrival, please email us at cs@igelbeauty.com within 7 days of receipt of your order with:

  • Order Number
  • Photo of Package
  • Photo of Damaged/Defective Items
  • List of Exact Products

We may refund you for the items to the original payment method or ship a replacement with your next order.

SALE ITEMS

All sale / discounted items are considered FINAL SALE and cannot be returned

EXCHANGES

As of this time, we do not accept exchanges.  We only replace items if they are defective or damaged. 

You may, however, process a return and use your gift card/store credit to place another order.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@igelbeauty.com.