Please note we do not ship on Sundays or major holidays.
Please allow between 1-2 business days for your tracking number to update once you receive your tracking number by SMS/Email. If you don’t see the email in your inbox try checking your spam folder or add email@example.com to your safe sender’s list.
As a courtesy to expedite processing, we may combine shipment for your open orders. Shipping is based on weight, dimension, and location of delivery; therefore, we are unable to refund any shipping fees.
1. Where do you ship from?
Toms River, New Jersey!
2. How much is shipping?
All shipping rates will vary depending on a few factors, some of which include:
Domestic vs International Shipments
Total weight of package
We are NOT responsible for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
3. I accidentally entered the wrong shipping address – what do I do?
We understand that mistakes happen – maybe you accidentally ordered to a relative’s house that was autofilled or forgot your apartment number. If your order has not been fulfilled yet, contact us at firstname.lastname@example.org immediately to rectify the situation. If your order has already been fulfilled please immediately reroute the package here on USPS website. Please note adjustment fee’s may apply via USPS. If your order has already been returned to sender, please notify us at email@example.com and we will reship your package upon receipt. Please note that reshipping fee’s may apply.
4. Help!! My order has been shipped but I haven’t gotten it yet!
We take package recovery very seriously and do everything we can to rectify the situation.
If a package is in preshipment and does not update further within 5 days please contact us at firstname.lastname@example.org and we will file a claim on your behalf to inquire about your package. Please note that this service is dependent on the investigation of USPS and any time required to do so on their part. Once they have reviewed and investigated the claim, they will notify us their decision. If approved, we will reship your order.
Tracking: In Transit
If your package has been in transit and does not update within a reasonable time or make it for delivery, please contact us at email@example.com and we will file a claim on your behalf to inquire about your package. Please note that this service is dependent on the investigation of USPS and any time required to do so on their part. Once they have reviewed and investigated the claim, they will notify us their decision. If approved, we will reship your order – this is due to the fact that 90% of the time when we file a claim, they are able to locate the order and push it through the course of delivery.
Please note that iGel Beauty is not responsible for any lost or stolen packages once they are marked delivered by the courier. We may offer our assistance in filing a claim on your behalf, however the final decision will be made by the courier after their investigation process.
If your order has been marked delivered but you have not received it yet we advise you to contact the courier or your local postal facility to have the driver retrace their steps, confirm delivery, or locate and redeliver. Sometimes packages can be marked delivered but not physically delivered until the next day or so. If your order still has not been delivered after 3 business days: Please note that with theft on the rise, we go above and beyond by purchasing insurance on all of your orders that are shipped via Priority Mail. If you believe your package has been stolen please file a police report online immediately. Mail theft is often the first step toward becoming the victim of identity theft, so you should be particularly vigilant about safeguarding your mail and protecting you and your neighbors from similar situation. You may file a police report easily online in your state/county website. Once we receive your identification number we are more than happy to assist you in filing a claim with the carrier. This information is required by the couriers in order to increase the chance of success.