iGuard Package Protection FAQ
iGel Beauty is proud to partner with a third party package protection shipping insurance. By selecting "Package Protection" at checkout, your order will be protected from damage, loss* or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily receive a reimbursement or reshipment directly through iGel Beauty.
Yes - this means you will no longer have to file a claim through the shipping insurance company - we'll handle the logistics. For damaged package cases, you will receive an immediate resolution directly from iGel Beauty after you have provided photo documentation of the damaged order.
For Delivered-Not-Received cases, you will receive an immediate resolution (reshipment or refund) directly from iGel Beauty after completing an online affidavit from the Insurance Company and/or after providing a police report.
For the low cost of 3% of your order subtotal or at the minimum of 0.75 per order, you can insure your ENTIRE order!
Please note that these costs above must be paid in full for the Package Protection to be authorized. If you have any questions or concerns about the cost for your order, please contact us at email@example.com
*All order issues must be initialized to iGel Beauty in the time requirements below. iGel Beauty and iGuard are not responsible for orders that fall outside the below terms and conditions.
To file a claim, please email firstname.lastname@example.org
What if my order never arrives or is stolen?
A package is considered lost when your tracking has been stuck for 10 business days (domestic) or 20 business days (international). Additional days may be required due to peak times or delayed announced by the courier. A reshipment of your order will be placed if the terms permit.
A package is considered stolen if your tracking is marked delivered, but has not been received after 3 business days and is unable to be located after speaking to your neighbors and your local post office. If this is the case, kindly reach out to us to confirm that you still haven't received your package after 3 business days from the day it was marked delivered so we can start our claims process. Depending on the courier, please complete the online affidavit that will be provided by our customer service representative through a link from the insurance company or kindly file a police report - in most counties this is easily done online. Once you submit a screenshot of the police report to us, we will immediately reship your order! No more waiting for a resolution by the insurance company - leave all of that up to us!
What if my order is damaged?
All order issues must be informed to iGel Beauty within 7 days that the package is marked delivered.
If your order is damaged upon arrival there are (3) options for reimbursement: a reshipment, a gift card that can be used instantly and never expire, or we may process a refund to the original method of payment which may take 3-5 business days.
What if my order is incorrect or missing items?