iGel Beauty is proud to partner with a third party package protection shipping insurance. By selecting "Package Protection" at checkout, your order will be protected from damage, loss* or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily receive a reimbursement or reshipment directly through iGel Beauty.
Yes - this means you will no longer have to file a claim through the shipping insurance company - we'll handle the logistics. You will receive immediate resolution directly from iGel Beauty - hassle free!
For the low cost of 98 cents for orders below $100, and 2% of your order for orders above, you can insure your ENTIRE order!
All order issues must be initialized to iGel Beauty in the time requirements below. iGel Beauty and our Package Protection Shipping Insurance company are not responsible for orders that fall outside the below terms and conditions.
To file a claim, please email firstname.lastname@example.org
Package Protection F.A.Q.
What if my order never arrives or is stolen?
Package is Lost: If your tracking has been stuck for 10 business days domestic, 20 business days international, we will immediately reship your order.
Package is Stolen: If your tracking is marked delivered but has not been received after 3 business days, please file a police report, submit a screenshot to us, and we will immediately reship your order.
What if my order is damaged? *Must be informed to iGel Beauty within 7 days that the package is marked delivered.
Please email us the following information -
1. Photo of the condition the package arrived in
2. Photo of the broken/damaged/spilled items
3. List of the broken/damaged/spilled items
4. Whether you prefer a refund to original method of payment (will take 3-5 business days), a gift card (never expires, can be used on your next order), or a reshipment.
What if my order is missing items? *Must be informed to iGel Beauty within 7 days that the package is marked delivered.
Please email us the following information
1. What items you are missing
2. If applicable, did you receive anything you did not order instead?
3. Whether you prefer a refund to original method of payment (will take 3-5 business days), a gift card (never expires, can be used on your next order), or a reshipment.