RETURNS, REFUNDS & EXCHANGES
We hope you love your purchases, but if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 7 days of receipt in exchange for an igelbeauty gift card. For safety, cleanliness, and hygiene standards, all items must be in new, unused, and in the same condition that you received it.
Please note: If an open, used, or damaged item is returned, we are unable to process the return.
If you are seeking a refund due to an issue with your order, please see our Order FAQ page for our policies regarding damaged, incorrect, missing, or lost/stolen orders.
Please do not send unauthorized packages back to the manufacturer.
All returns are refunded via store credit or gift card and will be available within 14 business days from the day we receive your return package. iGel Beauty does not issue credit for original or return shipping charges.
Note: Returns due to order issues due to our processing or shipping & transit are exceptions. Please see our Order FAQpage for details or contact us firstname.lastname@example.org
While we do our best to ensure your products won’t be damaged during transit, we understand that it's possible it may happen along the way. This is why we have teamed up with iGuard Package Protection in order to provide all of our customers extended shipping insurance - iGuard package protects your order from loss, damage, or theft.
For more information about iGuard Package Protection - See iGuard FAQ here.
If you notice any issues with your order upon arrival, please email us at email@example.com within 7 days of receipt of your order with:
Photo of Package
Photo of Damaged/Defective Items
List of Exact Products
All sale / discounted items are considered FINAL SALE and cannot be returned.
As of this time, we do not accept exchanges. We only replace items if they are defective or damaged.
You may, however, process a return and use your gift card/store credit to place another order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
LATE OR MISSING REFUNDS
Please allow 3-5 business days after the refund has been initiated from iGel Beauty, to show up on your transactions. There is often some processing time before a refund is posted. If it does not show up within 3-5 business days, please contact your credit card company - different companies have different processing times. If you've done all of this and you still cannot locate your refund, please contact us at firstname.lastname@example.org for further confirmation.
WHAT IS YOUR RETURN PROCESS? HOW DO I START A RETURN?
Contact Us Below!
See below for more FAQ and Policies: