What does the VIP Membership Card feature?

-Discounted everyday low pricing on ALL products: Miss the excitement of the 60% sale? Now you don't have to - unlock up to a 60% discount on products for the entire year!

- 2X the Loyalty Points: Who doesn't love free rewards / coupons? Get your rewards twice as fast!

- VIP Customer Support: Tired of waiting for your email to reach the next representative? Get access to the fastest VIP 24/7 customer support you've ever experienced!

- Additional Gifts & Giveaways: VIP members get extra perks!

- Early Access to Product Releases: Always be the first to access and feature our new products. ..and much more!  

Does it automatically renew?

No it does not - you will need to purchase the membership again at the end of your 365 day subscription.  Don't worry - we will send you an email when your subscription is about to run out!

How do I access the VIP Customer Support?

Just send us an email! When you send us an email whether directly or through our contact form, it will go to the VIP inbox which goes directly to our 24/7 team of experts!

What are the discounts?

The discounts may vary depending on the product line.  Become a VIP member to find out! Product lines are valid to up to a 60% discount - you'll definitely be sure to save!

On top of that, you also get 2X the beauty points which is equivalent to 10% cash back as a VIP.

What does the VIP Pass: Skip the line do?

Purchasing this pass means your order skips the processing line and will be shipped the same, or the following business day depending on when your order was placed.

This is good for people who are in a hurry and need their order shipped sooner than the turnaround time, and will skip any processing delays that occur during peak times such as sales or holiday seasons.  Please note that this only skip the processing line, and has no control over the actual shipping time which is dependent on the courier that you have chosen during checkout.

I purchased the VIP Pass but my order did not ship yet

For your VIP pass to be effective, your order must be submitted and charged before 3:00 PM EST, Monday through Friday.  Any orders placed on weekends or after 3:00 PM EST will be shipped the following business day.  


Business days are Monday to Friday, excluding holidays.

What happens if my order falls within all terms but is still not shipped?

While this has not happened yet due to the internal logistics - accidents may always happen.


If your VIP Pass falls within all the terms above and it still fails to ship, please contact us at cs@igelbeauty.com and we will reimburse you for your VIP pass and escalate the order to be expedited at no cost.

What is iGuard Package Protection?

By selecting "iGuard Package Protection" at checkout, your order will be protected from damage, loss* or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily receive a reimbursement or reshipment directly through iGel Beauty. 


This means you will not have to file a claim through the courier OR through the shipping insurance company - we'll handle the logistics.  You will receive immediate resolution directly from iGel Beauty - hassle free!

How much does it cost?

For the low cost of 98 cents for orders below $100, and 2% of your order for orders above, you can insure your ENTIRE order!

Please note that these costs above must be paid in full for the Package Protection to be authorized.  If you have any questions or concerns about the cost for your order, please contact us at cs@igelbeauty.com

How do I initiate my Package Protection and file a claim?
Is there a time limit I have to file a claim? What are the terms?

For orders that are:

Lost - meaning orders whos tracking has never been updated to delivered and is 'stuck' we ask for 10 business days for domestic or 20 business days for international.  During holiday/peak times where our courier is experiencing delays we may ask for up to 10 more business days before filing a claim.


Stolen - If your order has not been received after 3 business days and you have checked in with your neighbors and local post office with no luck.


Damaged - Must be informed to iGel Beauty within 7 calendar days that the package is marked delivered.


Missing/Incorrect Items - Must be informed to iGel Beauty within 7 calendar days that the package is marked delivered.

What is the claims process like? What information do I need to provide?

If your claims falls within the terms:


Lost Orders - We will immediately reship your order.  If your original order ends up reaching you at a later date, we will send you a return label to send it back to us, otherwise we will invoice you for the products if you decide to keep them.


Stolen Orders - You will need to file a police report, submit a screenshot to us, and we will immediately reship your order after verification.


Damaged Products - Please email us the below:


1. Photo of the condition the package arrived in

2. Photo of the broken/damaged/spilled items

3. List of the broken/damaged/spilled items
4. Was the packing adequate? Was the package in good condition when arrived or did it seemed to be tampered with?
5. Whether you prefer a refund to original method of payment (will take 3-5 business days), a gift card (never expires, can be used on your next order), or a reshipment.


Missing/Incorrect Items:

Please email us the below:

1. What items you are missing

2. If applicable, did you receive anything you did not order?

3. Was the packing adequate? Was the package in good condition when arrived or did it seemed to be tampered with?  The reason we ask this is because we document every order before it is shipped from our fulfillment center.  In the case that it was included in the package and it was tampered with, we will need to provide this to the shipping insurance company. 

4. Whether you prefer a refund to original method of payment (will take 3-5 business days), a gift card (never expires, can be used on your next order), or a reshipment.

Can't find your answer in any of these articles? Contact us below!

Full Name*

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Issue Type*

Order # (If you don't have an order number please enter N/A)*

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